What 'professionalism' means for me

The word 'professionalism' means two things for me - delivering what we promise and keeping our personal biases aside. 

Delivering what we promise

We need not be an expert. We might not even be the best in the field. But if we say we're going to deliver a certain product or service at a certain time and certain date, then we have to do it. That's delivering what we promise. Sometimes we may not be able deliver due to uncontrollable circumstances. In this case, proper communication about the delay is important. At times we might end up making errors. Accepting our mistakes and making improvements makes a big difference. When we take responsibility and deliver what we have promised we'll deliver, we're being a professional.

Keeping our personal biases aside

A person who is very good at his work may not get along well when it comes to personal relationships. We might have to work with someone with whom we have had some personal conflicts in the past. Sometimes ego clash may come in between work. But keeping all of this aside, work has to be aimed towards achieving a specific result or common goal. When a manager does a performance appraisal, he needs to look at the work and not his personal relationship with his sub-ordinate. If we are able to have an objective look at a person's work by keeping all the personal affairs aside, we're being a professional.

If we deliver what we promise but are involved in personal bias with our team members at work, then we're not professional. Similarly we may be very fair and just but if we fail to deliver what we promise then we're not being a professional either. Only the right blend of delivering promises and being fair produces the delightful taste of 'professionalism'. 

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What kind of work you want to do?

Consider the following two scenarios:

Scenario 1: You have a work that enriches you and fulfills you internally. Your senior is not your boss but your mentor. He believes in you and your ability to do any task assigned. Even when you make mistakes or sometimes dodge deadlines, he doesn't make an issue out of it but tries to understand what has been bothering you. He has his complete faith in you and every time tells you 'you can' even when you're not doing your work as per his expectations. 

Scenario 2: You have a work that drains you from the inside. Your senior is a dictator. He constantly doubts your ability to do the work assigned to you. When you make an error, he gives this mocking smile and says "I knew you couldn't do it all right". He expects you to be a machine rather than a human. Even when you do the best of your work, all that anyone notices are the mistakes you've made and not the good work you have done.

Now it is quite evident what scenario anyone wants to be in. Everyone likes scenario one and no one likes scenario two. If you're in scenario 1, you're happy, motivated and loyal. On the other hand, scenario 2 means unhappiness, frustration and ultimately doubting your own capabilities. There are always professions we choose and we have this constant pressure and need of making a career for ourselves. But I believe before career comes happiness. Being happy means choosing scenario 1. The work may not add much to your career but it will surely add a great deal to your happiness and state of self-esteem. But if you're in scenario 2 then even if the job pays well and is a stepping stone for a brighter life ahead, as long as you're stuck there you're losing your happiness and draining yourself from your self-esteem.

However, there's no way of figuring out before you start any work whether you're joining scenario 1 or scenario 2. If by some bad misfortune, you're stuck in scenario 2 then perhaps that's a test in your life. One must learn to be patient and tolerate. There is much to learn from that kind of experience too. If you can handle that, you can handle anything in the world. But then there comes a time when integrity and a sense of peace and self-respect takes precedence over career. One must know when that time has come. Until then lets just survive the test and carry on.

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What is a team?

What is a team? Is it a team if a group of people are working for the same business of an organization? Is it a team if the corporate hierarchy dictates people to work together in the same working space? The name 'team' itself has a positive vibe attached to it. Therefore, if a group of people working together for the same purpose do not respect and value each other, it is not a proper team. Similarly, instead of supporting each other, if a few members of the team are conspiring against one person then it's not a team either. A good team has proper communication within the team. They help one another in times of need. If one member is facing a hard time, the others come for help and support rather than abandoning that member. There is mutual trust and cohesion within a team. If that is not the case, then we should not call that group of people a team in the first place.

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My Work-Life Insights

If you've noticed I've changed the title of my blog. 'The Management Blog' didn't really seem suitable considering the contents I've been putting into this space. 'My Work-life Insights' is more like it as it's exactly what I do in here.

The story behind this blog

It all started some 7-8 months ago. I was working in an organization with a lot of potential in the field of research but it didn't have a proper management. They wanted me to contribute in establishing a 'system' but nobody really cared on acting upon it. I encountered unprofessional people along the way. I had so much to offer but I was upset in my inability to bring a change as nobody cared to include me in the so-called 'system-setting' process and nobody cared to change their acts and behavior in order to make the organization what they wanted it to be. Nevertheless, they kept praising my work and wanted me to stay. During this phase I felt a lot of negativity settling inside me. Thus, I decided to give it a creative turn. Instead of complaining about what's not right and letting my ideas vanish in thin air where no one gave a heed upon it I started writing it as a part of my blog.

The story now

I stopped working full-time in that organization back in December 2011. I continued helping them part-time for the next five months. Now I've been working in a different set of organizational setting. It's an organization I'd worked for previously and I will never hesitate admiring it for its set of systems. However, when I returned in the same place 2 years later I found everything changed. Life's more difficult, work's more difficult, people are most difficult to deal with. Once again, I'm using the same platform to channel my creative energies. 'My Work Life Insights', thus, is about work-life experiences and my reflection upon it. To be clear, it's nothing personal. It's all about the lessons I learn along the way.

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The best way!

He says his way is the only way. She says her way is the only way. They say their way is the only way. But, instead of focusing on 'my way' why not focus on 'the best way' of doing things? After all, there is a lot we can learn from every person. Why not discuss things out with an open mind? Why not focus on the issue at hand instead of personal ego? There is no right or a wrong way. We can always find a best way by combining all possible solutions. It's a good thing to believe in oneself and have a deep conviction in one's own ideas. However, sometimes the ideal solution can be reached only through learning, sharing and discussion. Relevant and applicable points can be picked from his way, her way and their way and a best way can be found.

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Being a manager...

They say, "MBA is for managers." And, thus, fresh graduates enroll into an MBA and expect to be managers as soon as they get a degree. At other times, we have people with years of experience assuming the role of a manager. But, being a manager isn't just about having a fancy degree and years of experience. It isn't also just about signing documents, authorizing actions and attending meetings. Being a manager extends far beyond all these external elements. Being a manager entails that you be fair, just and responsible. As a manager, you have to ensure that you treat all your subordinates equally. In the same way, if you have to stand up for the ones you're managing then you will have to do that. You've got to be just. You also cannot shift over all your responsibilities to your subordinates and let them take the final blame. You need to be able to have their back. As a manager, you also have to be concerned about the learning and development of the people you're managing. You're supposed to be a motivator. If someone is not doing a good job, then it is the manager's responsibility to find out the reasons and take necessary and positive actions. If someone is working well, then one has to ensure that person is acknowledged and rewarded. 

The job of a manager is not easy. You have to leave control but also have to take charge of so many things. You have to be firm yet flexible. You need to be proactive and patient. You have to be able to trust your own judgments. You've got to be a learner and also a guide. First time managers may fail in many respects but one must never stop trying. But, most of the times it is often the experienced ones who forget about all the necessary elements of being a manager and are only focused on power and prestige. Education and experience are both very important elements of a manager. But, along with it character and attitude plays the biggest role in determining whether the manager is a good one or bad.

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Work life & Meditation

Every time I went for a meditation camp few acquaintances and relatives of mine would ask me if I was planning to become a nun. No, I was not! I was intending to become a professional. Meditation taught me to be non-judgmental and non-reactive. Whether it was a good sensation or bad I had to let it pass. I also learnt the importance of silence through meditation. The same techniques can be applied to survive in a professional world. Whether it be praise or criticism we have to learn how to let it pass. Just because someone is too good to us doesn't mean we can trust them. Evil intentions are usually disguised in the veil of politeness. Similarly, just because someone condemns us doesn't mean we have a reason to doubt ourselves. If the criticism is justified, then we've got to use our wisdom to make needed improvements. On the other hand, if the criticism is baseless, then we have to learn how to ignore it. Silence also becomes very necessary in professional dealings. Many times the words we use can be used against us. Vipassana advocates noble silence whereby no communication is possible even through gestures and body language. Having a blank expression where no other person can guess what's running through your mind is also crucial at work. This is important for two reasons - first, one must separate work and emotions and second, because it helps us keep a safe distance from people who are experts at manipulation. 

Work life entails a lot of pressure and stress. There are many chances of emotional fluctuation. One time you're elated and at other times you're down in distress. Learning how to deal with such highs and lows and keeping a stable balance guarantees a mentally healthy life. We also gain extra strength and stability for dealing with difficult situations. Having a calm personality and being a person who's fair and competent is the mark of a true professional. The only way I can think of how to get to that mark is by applying the techniques of meditation. So, the next time I sit to meditate - it's not just because I am looking for a spiritually fulfilled life, it's also because I'm looking forward to be a mentally healthy professional.

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Feedback - what does it say?

When you're new in any organization, the first few months is the time for learning. During this phase you'd expect your colleagues to co-operate and your seniors to guide you. You're also likely to make some mistakes. Perhaps you end up doing things differently than it's usually done. You will need someone to outline the system and process for you. If I do a certain process differently, it doesn't mean I think I'm better than everyone else and I'm trying to implement my own system. It only means that I haven't understood the system yet and I want someone to show me the right way. However, few managers tend to think the other way round. This morning I made a simple mistake of numbering in a slightly different manner than it's usually done. I wasn't trying to change the system or prove my ways are better. I just didn't know and I had too much work to notice the minor slip. The feedback I got, "Do you think your ways are better than my system and everyone else who worked here before you? If you think that way then you've got to prove it to me and I can assure you, you can't." The same person once told me, "I don't want you to do the easy way. I want you to do things my way." Now when I think of the constant feedback I keep getting from this person, I realize the feedback speaks less about me and more about him. Apparently, I don't mind! That's what work life is all about. A lot of people see their own reflection and perception in you. You gotta learn to keep an open mind and open ears whereby you listen everything, ignore most of it and retain a few points that help you learn and grow.

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Bad examples

If a high ranking official talks about fairness, integrity and professionalism but lets his personal ego and issues influence his professional decisions, then it's hard to follow the values and standards he sets. If the same official favors and appreciates even the mistakes of a mendacious worker while condemning the efforts of the conscientious one, then its easy to question his intentions. When that same person changes business partners and makes employees overwork but underpays in the name of cost-saving yet refuses to let go of the perks and allowances granted to him, then its obvious to eye him as corrupt. Big talks doesn't make anyone appear big in the eyes of others. The work one does and the behavior one exhibits follows like a shadow. If the intention of a manager or someone in a higher authority role is to motivate and influence their co-workers and subordinates, big talks don't serve the purpose. What truly determines the character and commitment level of a professional is the work and not the words. Sadly too many hypocrites exist and we have to learn to deal with them. Sad but true - professionalism demands we keep a straight face despite the disgust. We simply learn to carry on with our work responsibilities without placing any degree of trust and respect for those who manage us in the name of corporate hierarchy. They are the unfortunate bad examples in the name of leadership. We despise them but the best we can do is try never to be like them and stay alert for though we're good, we all have to learn how to save our a**.

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Management Styles

I'd always been the kind of person who've believed in motivating a person through love. I regarded fear motivation as a wrong practice. Appreciation and kindness seemed to me the best way to get work done through people. Democracy and freedom in work was important. But, lately a few instances where I've had the responsibility to manage has made me think differently. How you motivate and manage largely depends upon the kind of people you're dealing with. If it's proactive subordinates or team members who take their work seriously, are dedicated, willing to learn and understand what is expected of them then appreciation and democracy works the best. However, if you're dealing with people who're incompetent yet exhibit an atmosphere of overconfidence, take no initiative to learn, have no respect for authority and constantly makes mistakes that put you in a difficult position then direction, strictness and some degree of fear motivation becomes necessary.

Administering activities and managing a group of people is a difficult job. We cannot say one model works better than the other one. Whether you become a democratic leader or an authoritarian one depends directly on the kind of people you're managing. On a personal level, it might be considered as changing colors but on a professional level it's being flexible and tactful. After all, one's responsibility as a chief administrator is getting the work done efficiently and up to the standards without any blunders and not pleasing people. The key rule here is to learn about the people you're going to manage and adjust your management style accordingly.

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