Tuesday, October 1, 2013

Complain culture

Complaining has become a culture at our workplaces. But have we ever asked ourselves this question - what function does complain accomplish? Now complain can help in identifying or solving a problem. Complaints point out the weak areas management can focus on improving. But complaints can also be a way of exacerbating the intensity of our current problems. It is because when more people talk about what's dissatisfying, the problems occur to be bigger than they really are. In some cases, the complaint may not even be a problem in the first place. Yet the continuous discussion of what's not right makes a small glitch appear like a big devil.

Shiv Khera wrote in his book 'You can Win': "When you complain, 50% people don't care and 50% people are happy that you're dissatisfied, so why complain?" So honestly, complaining breeds no solution or results. What about being grateful instead? And, if there's nothing to be grateful about then, let us remember the Serenity Prayer:
"God grant me the serenity
to accept the things I cannot change;
The courage to change
to change the ones I can;
and the wisdom to know the difference."

When each person starts to apply this prayer in his or her life, complaints will certainly stop. Can I do something about what I'm complaining about? If the answer is 'yes' - then lets do it! If the answer is 'no', then lets learn to accept it. But here's also a third way out - if you can't change and if you can't accept, then quit. Why worry yourself and worry others with your constant complaints?

I believe that if we can shift from this 'complain culture' to 'solution culture', we are walking the path of progress. It's better to spend time finding solutions rather than complaining. But as long as we continue to complain and not do anything about it, we're stuck in a quicksand. It would really help if most of us remembered the serenity prayer. Perhaps the extra time spent in complaining can be devoted to the practice of developing 'serenity' and 'courage' in each of us.

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