Change - Is it always necessary?

“Nothing is permanent except change.” Change as such is not only inevitable but also necessary. Organizations like everything else keep undergoing a continuous process of change. Whenever an old leader is replaced by a new one or when an old management is replaced by a new one then change becomes an apparent phenomenon. Obviously management philosophies and style differ according to individuals in charge. However, when one is replacing someone then there seems to be many instances of not just necessary but also needless changes. Everybody has this inner need to make a difference and stand out. Bringing drastic changes seem to be their way of standing out. Critically evaluating a process or...

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Rules or Results?

Recently there has been a lot of changes at my workplace. Restructuring and a new management has created a kind of chaos that has directly affected the quality of service it has been providing its customers. Besides the negative impact to the external customers there's also a lot of confusion and resistance among the internal staffs. While there are a lot of reasons that led to this situation, one of the key problems is that policies and procedures have become the center of focus more than the end results. Having a system is important in ensuring uniformity and fairness. However, at what cost have you established the system? Is following rules more important than delivering results? I've...

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