
I am not an expert in conflict resolution. Yet I know one thing about conflict to be true - many times the source of it lies in the 'ego'.
Sometimes why does a manager resent a very hard-working and capable employee? The answer - "They did not act as I said or they did not do what I asked them to do." More than a case of discipline or the work not being done, it becomes a case of gratifying one's ego. "How can someone dare to disobey me", right? The same holds true for the employees. Instead of gracefully accepting a constructive criticism or feedback, they start contemplating that fact that the 'I' was criticized.
It is important for each person to have a sense of self-respect. There will...